Privacy Policy – Southrock Appliance Repair

Last updated: September 16, 2025

Southrock Appliance Repair (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our website, booking system, and SMS messaging program.

1. Information We Collect

We may collect the following information:

Personal information: name, phone number, email address, service address. Service details: appliance type, appointment preferences, service history. Communication data: messages exchanged by phone, email, or SMS. Website usage data: information about your interaction with our site (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

Confirm and remind you of appointments. Provide updates on scheduled service calls. Respond to inquiries and provide customer support. Send optional promotional messages and review requests (only if you opt in). Improve our services and website experience. Meet legal and regulatory requirements.

3. SMS Messaging

By opting in, you agree to receive text messages from us.

Frequency: Message frequency depends on your interactions (e.g., booking or confirming appointments). Opt-out: Reply STOP at any time to unsubscribe. Reply HELP for support. Charges: Standard message and data rates may apply.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only with:

Service providers who help us deliver our services (e.g., scheduling software, SMS platform). Regulatory authorities if required by law.

5. Data Storage & Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or misuse. While we use secure systems, no method of transmission over the internet or storage is completely secure.

6. Your Rights

You have the right to:

Access and request a copy of your personal information. Correct or update inaccurate information. Withdraw consent to marketing communications. Request deletion of your personal information, subject to legal requirements.

To exercise your rights, contact us at:

📧 [email protected]

📞 (604) 617-9704

7. Cookies & Website Tracking

We may use cookies or analytics tools to improve your browsing experience. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

8. Policy Updates

We may update this Privacy Policy periodically. The updated version will always be posted on our website with the effective date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 [email protected]

📞 (604) 617-9704